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Throughout my career, I’ve had the opportunity to work across industries, from global corporations to fast-paced startups. This diverse experience has shaped my ability to adapt, lead teams, and drive business success in both structured and agile environments. My expertise spans project management, digital transformation, business development, client relationships, and team leadership—allowing me to build high-performing teams and execute strategic growth initiatives..
Across every role, my focus remains the same: leading strong teams, creating sustainable solutions, driving innovation, and delivering real impact.
Led the development of internal CRM and CMS tools, streamlining workflows and enhancing usability through UAT and stakeholder collaboration. Managed third-party integrations and cloud migration, cutting server costs by 75% while improving stability. Oversaw UCAS data integration and content transition, optimizing scalability and operational efficiency.
Conducted Plutux platform analysis, evaluating custodians, AML/KYC vendors, and system upgrades to assess relaunch feasibility. Led the development of AGGer, an exclusive crypto investment platform for ultra-high-net-worth clients, integrating secure transactions and data management. Directed NFT projects such as AGGer Dude and Da Dark Horz, overseeing concept development, blockchain integration, and marketing. Managed the Cyclopes Education initiative, coordinating a 15+ member team to build a comprehensive website and expand branding efforts.
Led a 10+ member cross-border team to develop microinsurance products, overseeing UI/UX, marketing, and development. Built and scaled the technical team, automating customer inquiries with chatbots. Partnered with FWD, Generali, and Liberty Mutual to develop products and enhance claims processes. Drove business development, strategic negotiations, and SEO/SEM marketing to boost brand visibility and customer acquisition.
Directed a 15+ member team to design and develop a cryptocurrency trading platform for web and mobile (iOS & Android). Prepared the platform for SFC Hong Kong regulatory submission, ensuring compliance. Drove marketing strategies to boost brand visibility, user acquisition, and transaction accuracy. Ensured seamless delivery and market readiness by aligning business goals with technical execution.
Led end-to-end project delivery for customized data center solutions, optimizing operations under tight timelines and last-minute project changes. Developed product roadmaps and streamlined communication strategies to improve project efficiency. Successfully implemented solutions for high-profile clients like Cathay Pacific Airways.
Managed a service team for 50+ merchants, strengthening client relationships through quarterly evaluations and ongoing support. Designed custom membership programs to boost engagement and revenue. Led merchant onboarding, POS integration, and training, ensuring seamless adoption of services.
Led design and technical teams in website and mobile apps development, ensuring smooth execution using agile methodologies. Scaled teams from 5 to 14 members, standardized workflows, and mentored staff to enhance productivity and professional growth. Strengthened stakeholder relationships, aligning product development with business objectives and market needs.
Managed key accounts, including AT&T, Microsoft, Nokia, and Skype, providing technical support and customized solutions. Led system integrations, improving efficiency, reducing discrepancies, and enhancing client satisfaction. Developed training programs to increase adoption and cut support inquiries by 50%. Worked closely with internal teams and clients to ensure seamless collaboration and service delivery.
Handled technical issues for global clients, resolving an average of 50 tickets weekly with a focus on efficiency and satisfaction. Developed workflows that streamlined processes and reduced issue resolution time by 30%. Collaborated with engineering teams to troubleshoot challenges and delivered customized solutions tailored to client needs.
Managed digital advertising campaigns, ensuring accurate and timely delivery. Acted as a key liaison between advertisers, sales teams, and operations. Identified opportunities for campaign performance improvements, leading to increased engagement and better client ROI. Provided training and strategic insights to enhance team productivity.
Managed digital ad inventory and campaign performance for CourtTV.com, CrimeLibrary.com and TheSmokingGun.com, optimizing placements and revenue. Analyzed user behavior and traffic patterns to enhance engagement and improve site performance. Provided performance reports and strategic insights to refine campaign effectiveness.
*Joint Venture of STI Markets Limited
**Part of Warner Bros. Discovery